Privacy Policy

australiaonlinevisa logo
[ August 25, 2019 ]

Our Privacy Policy

Welcome to the Site (the “Site”) of (“Company”, “we”, “us” and/or “our”). This Site is operated by us and has been created for the purpose of providing information about our company and to provide assistance, information and the option to process online visas for Australia (the “Company Services”) to our Site visitors (“you”, “your”). This Privacy Policy explains the Company’s policy regarding the use of information including personally identifiable data (“Personal Data”) and other information collected from visitors of the Site.

What Information We Collect:

When you interact with our Company through the Site, we may collect from you Personal Data and other information in the manner detailed below:

Personal Data That You Provide To Us Through the Site:

  • We collect Personal Data from you when you provide us with such information in a voluntary manner, such as when you contact us with inquiries, respond to one of our surveys or emails, register for access to the Company Services or use certain Company Services like processing a visa. These data may be collected through any of our support channels (email, online chat or phone) or through our secure HTTPS online forms. The Personal Data we collect is the minimum necessary data required to process a visa and may include the following: first name, middle name, last name, date of birth, city and country of birth, citizenship, gender, phone number, email, arrival date, port of arrival, reason for travel, home address, work address, country of address, passport number, passport issue date and expiry date, passport place of issue, passport photo, passport information page scan, religion, family information (first names, middle names, last names, place of birth, country of birth, and profession of parents, spouses and children), details about your profession (occupation type, employer name and address), destination address. Wherever we collect Personal Data we make endeavour to provide a link to this Privacy Policy. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to this Site, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of our Company and the authorized third parties referred to herein located in the United Kingdom.

Other Information:

  • Non-Identifiable Data: When you interact with us through the Site, we receive and store certain personal information which is of non-identifiable nature. Such information is collected passively using various technologies and, at the moment, cannot be used to identify you. We may store such information or such information may be stored in our affiliates’ databases which are owned and maintained by themselves, their agents or their service providers. We may use such information alone or together with other information for certain activities, for example, to track and monitor the total number of our Site’s visitors, number of visitors to individual pages of our Site, and our visitors’ we domain names. No Personal Data will be available or used in this process.
  • Cookies: In operating this Site, we may use "cookies." A cookie is a piece of information that the computer hosting our Site gives to your browser when you access the Site. Cookies assist with providing additional functionality to our Site and helping us analyze our Site’s usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In cases where we use cookies, we will not collect Personal Data without your permission. Most web browsers have a “help” section on the toolbar which you can refer to for information on how to receive cookie notifications and how to turn cookies off. For more information, see our Cookie Policy.
  • Aggregated Personal Data: In a constant effort to improve service to the users of the Company Services, we often conduct research regarding our customer interests, demographics and behavior based on the Personal Data and additional information provided. This research may be put together and analyzed on an aggregate basis which we may share with our commercial partners, agents and affiliates. We may disclose such aggregate information to describe our services to current and future business partners, and to other 3rd parties for other purposes allowed by the law. Such aggregate information does not identify you personally.

Use of Your Personal Data

We use the Personal Data provided by you in a way that is consistent with this Privacy Policy. If you provide us with Personal Data for a specific purpose, we may use such Personal Data in connection with the purpose for which it was provided. For example, if you contact us by e-mail, we will use the Personal Data provided by you in your email to answer your question and/or resolve your problem. If you provide Personal Data for the purpose of using the Company Services, we will use your Personal Data to allow you access to these services and to monitor how you utilise them. In addition, our Company and its subsidiaries and affiliates (the “Company Related Companies”) may utilise your Personal Data and/or other personally non-identifiable information collected through the Site to improve our understanding of our users, the functionality and content of the Site, and ultimately improve the Company Services. Our company, its partners and affiliates may use such information to better understand your travel patterns and contact you to tell you about services that could interest you. If we do so, every communication you will receive from us will contain instructions on how to "opt-out" or stop receiving communications in the future. Also, if you wish us to stop contacting you or communicating with you or you wish us to delete your name from our mailing lists, please contact us as indicated below.

We will inform you prior to or at the time at which we collect the Personal Data in case we intend to use any Personal Data in any way which is inconsistent with this Privacy Policy.

Disclosure of Your Personal Data

We are not in the business of collecting and selling your information to anyone as we consider this information to be a fundamental part of our relationship with you and all our clients. However, in certain circumstances we may share your Personal Data with certain third parties without further notice to you, such as:

  • Business Transfers: In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
  • Related Companies: We may share your Personal Data with our Related Companies for purposes that are consistent with this Privacy Policy.
  • Agents, Consultants and Related Third Parties:, like other businesses, we may hire other companies to perform specific business-related functions. For example, mailing information, maintaining databases, using visa agents and processing payments. When we use a third party entity to perform such a function, we will only provide them with the minimum information needed to perform their specific function.
  • Legal Requirements: we may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Company, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
  • Partner Companies: We may also share your Personal Data with Partner Companies for purposes consistent with this Privacy Policy.

Not Providing Personal Data

If you choose to use the Site without providing any Personal Data, you may not be able to use certain Company Services, including but not limited to receiving support, processing travel visas or retrieving information. If you provide us with your Personal Data, you can always stop receiving Company communications by using the “opt-out” option. Every communication we send you will include instructions on how to "opt-out" from receiving any future communications.

Online Advertising We Use:

We utilise Google AdWords and Google Adwords Remarketing to advertise our Company on the Internet. By placing a cookie on your machine, AdWords remarketing will show you ads which are relevant to you based on what parts of the Site you have viewed. SUCH COOKIE DOES NOT IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER IN ANY WAY. The cookie only identifies the page viSited by a person in order to show them ads relevant to such page." Google AdWords Remarketing allows us to tailor our marketing efforts in order to better serve your needs and only show you ads which are relevant to you based on the pages you have previously viSited.

If you don’t want to participate in our Google AdWords Remarketing, you can always opt out by visiting Google's Ads Preferences Manager. Also, you can opt-out of any third-party vendor's use of cookies by visiting


This Privacy Policy only applies to any Personal Data collected by us through the Site. It does not apply to any Personal Data collected by us outside the Site. This Privacy Policy will not apply to any unsolicited information or data you provide to us through this Site or through any other means. This includes, but is not limited to, information or data you posted to any public areas of the Site such as blog posts (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information will be deemed to be non-confidential and we will be entitled to disclose, use, reproduce and distribute such Unsolicited Information to others without limitation or attribution.

Children and Minors

We do not knowingly collect Personal Data from children under 13 years of age. If you are under 13 years of age, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor how their children use the internet and assist to enforce our Privacy Policy by telling their children not to provide Personal Data on this Site without their permission. If you believe that a child under 13 years of age has provided Personal Data to us through this Site, please contact us immediately we will endeavour to delete such information from our databases.

Links to External Sites:

This Privacy Policy only and exclusively applies to the Site. This Site may contain links to other Sites which are not operated by us or under our control (the “Third Party Sites”). The policies and procedures described here do not apply to the Third Party Sites. Any link from this Site do not imply that we have reviewed the Third Party Sites or endorse them. We encourage you to contact those Sites directly if you wish to seek information on their privacy policies.

Social Media Use

Social media Sites and services can be accessed by you through this Site. These social media are owned and/or controlled by third parties (including, but not limited to, Facebook, Instagram, Youtube and Twitter) (such Sites and services, collectively, the “Social Media Services”). When you choose to access and use the Social Media Services, you will be sharing your information (including your personal information if you choose to share it) with those Social Media Services. The information that you choose to share with the Social Media Services, same as with other Third Party Sites, will be dealt with in accordance with the privacy policies and terms of service of the providers of such Social Media Services and not by our policies and procedures described here. You may be able to change your privacy settings with these Social Media Services to control what information they disclose to other entities, including us. When you share our Site with Social Media Services, we will collect relevant information required to enable the Site to access that Social Media Service, but you will provide your password and other login information directly to such Social Media Service and not to us. As part of such integration, the Social Media Services will provide us with access to certain information that you have provided to them. We will store, utilise and disclose such information in compliance with this Privacy Policy and, to the extent applicable, the policies of such Social Media Services. In any case, please be aware that Social Media Services store, disclose and use your information in the manner governed by the policies of the applicable Social Media Services provider. As a result, we will not have any responsibility or liability for the privacy practices or all other actions of Social Media Services that could be enabled within the Site or accessible through the Site.


We take reasonable steps to protect the Personal Data that you have provided us through the Site from non-authorized access, disclosure, loss, misuse, alteration or destruction. However, there is always a degree of risk and no e-mail, internet or other online transmission of data or information is ever completely secure or error free. Particularly, e-mail sent to or from this Site may not be secure. As a result, we recommend you to be very careful in choosing what information you send us through e-mail, and we encourage you to keep this in mind when disclosing any Personal Data to us through the Internet.

Addition Terms and Conditions

The way in which you access and use this Site is subject to the following Terms of Use.

Changes to Our Privacy Policy

Our business and the Site may change from time to time and, consequently, we may have to make changes to this Privacy Policy. We reserve the right to change or update this Privacy Policy at any time and from time to time without prior notice to you. Please ensure you review this policy periodically, particularly before you provide any Personal Data. This Privacy Policy was last updated on the date indicated below. Your continued use of the Site after this Privacy Policy has been changed, revised or updated shall indicate that you agree with the terms of such revised Privacy Policy.

How To Access Information and Contact Us

We encourage you to contact us in the manner specified below in order to keep your Personal Data current, accurate, and complete. We will take reasonable steps to correct or update Personal Data in our possession that you have previously submitted through this Site.

Please contact us if you have any questions about our Privacy Policy or anything else on this Site. You may contact us sending an email to

California Privacy Rights

Site visitors who are California residents are entitled by the applicable California privacy laws to request certain information in regards to our disclosure of personal information to third parties for the purpose of marketing them directly. To request access to such information, please send us an email to Within thirty (30) days of receipt of such request, we will provide a list of categories of personal information that have been disclosed to third parties during the immediately preceding calendar year for the purpose of third-party direct marketing, together with the names and addresses of such third parties. Such request may be made no more than once per calendar year. We reserve the right not to respond to requests that have not been submitted to the email address specified in this paragraph.

Information for Residents of the European Economic Area

This section of the Privacy Policy only applies if you use our Site from a country in the European Union or another member state of the European Economic Area (“EEA”). This section of the Privacy Policy is in addition to the information in the Privacy Policy.

Australiaonlinevisa is a data controller for processing of information defined as personal data under applicable data protection law (“Personal Data”) collected through our Site and via email, either directly from you or from travel agents or other third parties acting on your behalf.

  • WHAT’S THE LEGAL BASIS FOR DATA PROCESSING: We process Personal Data for the purposes set out in the Privacy Policy. Our legal bases to process Personal Data include processing that is necessary and required for the performance of a contract between us (for example, to provide you with services you request and to identify and authenticate you so you may use the Site); necessary to comply with legal requirements and applicable accounting standards and to make mandatory disclosures to law enforcement and regulatory authorities; necessary for our legitimate interests (for example, to manage our relationship with you, to improve the Site and our services, to protect our property and safeguard against fraud and malware, to make or defend legal claims); and based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information). Where we process your Personal Data with your consent, you may subsequently withdraw consent at any time by contacting us (using the contact instructions below), without affecting the lawfulness of processing based on consent before its withdrawal.
  • EU DATA SUBJECT RIGHTS: The EU General Data Protection Regulation (GDPR) and other applicable data protection laws provide certain rights for individual data subjects (“EU Data Subject Rights”). You may refuse to share certain Personal Data with us, in which case we may not be able to provide some of the features and functionality of our services. These rights include, according to the applicable law, the rights to access and/or rectify Personal Data, object to or restrict further processing, or request the erasure of Personal Data or, where feasible, to have it moved to a new service provider (“data portability”). Requests should be submitted by contacting us using the contact instructions below. You may access and change certain Personal Data by logging into our Site and updating the account settings page and other features. Otherwise, we will make commercially reasonable efforts to provide you reasonable access to your Personal Data within 30 days of your access request to the contact address below. We provide this access so that you may review, make corrections, or request deletion of your Personal Data. If we cannot honor your request within 30 days, we will inform you when we will be able to provide such access. If for some reason access is denied, we will provide a specific explanation. If you request us to do so, when technically feasible, we will provide your Personal Data to you or transmit it directly to another controller. We retain your Personal Data while you have an account with us and while you are using our services or continuing to visit our Site. We will retain your Personal Data for as long as it is reasonably necessary for the purposes set out in the Privacy Policy, considering the time period reasonably necessary to: provide the services to you, exercise the choices and rights you have requested, comply with our contractual obligations, enforce our terms for use of the services, and comply with legal and regulatory requirements. If you have any unresolved privacy issue or concern that we have not addressed satisfactorily after contacting us, you have the right to contact the relevant national data protection supervisory authority and lodge a complaint.
  • CONTACT US: For all EU Data Subject Rights requests, you must put the statement "Your EU Data Subject Rights" in the subject field of your request and include in the request the name of the Services with respect to which you are requesting the information, together with your contact information. If you have questions or wish to exercise EU Data Subject rights, please contact us at

This Privacy Policy was last updated on 6 August 2019.

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