Terms and Conditions

australiaonlinevisa logo
[ August 25, 2019 ]

Our Terms and Conditions

Welcome to the Site (the “Site”) of (“Company”, “we”, “us” and/or “our”). By using the Site and the pages on this Site, you agree to comply with and to be bound by the terms and conditions below ("our terms") and agree to abide by all applicable laws and regulations. References to "you", "your", “applicant”, “customer/s” and “user/s” refer to each person who utilizes our professional services through a visa consultation or a visa application, whether being the actual person or another person acting on another person’s behalf. Please be advised that you must accept the below terms of service in order to use our Site and our Company Services.

Personal Information

Personal information about you is collected by us in the way described in our privacy policy and our cookie policy. When you use this Site, we will gather all the necessary information required to submit your visa application.

All the information required to use our services including but not limited to first name, middle name, last name, date of birth, city and country of birth, citizenship, gender, phone number, email, arrival date, port of arrival, reason for travel, home address, work address, country of address, passport number, passport issue date and expiry date, passport place of issue, passport photo, passport information page scan, religion, family information (first names, middle names, last names, place of birth, country of birth, and profession of parents, spouses and children), details about your profession (occupation type, employer name and address) and destination address is categorised as Personal Information in the database of this Site.

Information registered on is managed as personal information, and shall not be exposed to third party except in the following cases:

  • When your agreement can be obtained.
  • When required by law.
  • Notified as a form in which personal information can't be discriminated.
  • When required for the maintenance and management of our Site, system and database.

Rejection and Cancellation of Registration

In the scenarios below, we reserve the right to reject your registration for our services, delete your application and/or remove your information from our database if:

  • The information or documents you provided are bogus, false, misleading or incorrect
  • You don't follow the registration procedures prescribed in this Site.
  • The applicant does not exist.
  • Any other cases where, at our sole discretion, we deem it necessary to protect the interest of our company

Website (“Site”) Use

You agree to limit the use of our Site and related services to your personal use only. You agree that you will not download, change, modify or use any portion or related service of our Site for any purpose other than personal use, including but not limited to resale or commercial use. You must not use this Site or the services offered on or through for personal gain and you must not sell or provide information from this Site to any third party. We are a private Site maintained by a privately held company with offices in Italy and Australia. We are not affiliated in any manner with the Australian Government or any other public authorities.

This Site, and all content and services provided or made available through this Site, are made available to you on an 'as is' and 'as available' basis.

You acknowledge and agree that to the extent permitted by the law, and subject to section 4 below, we make no representations, warranties or guarantees in relation to the availability, suitability continuity, reliability, accuracy, currency or security of this Site. We will not be liable if this Site (or any content made available through it) is incomplete, corrupted, inaccurate, outdated or incorrect, or if this Site, or any services provided or made available through it, are unavailable for any reason, including directly or indirectly as a result of:

  1. telecommunications unavailability, interruption, delay, bottleneck, failure or fault;
  2. negligent, malicious or wilful acts or omissions of third parties (including our third party service providers);
  3. maintenance or repairs carried out by us or any third party service provider in respect of any of the systems used in connection with the provision of this Site;
  4. any events beyond our control; or
  5. services provided by third parties ceasing or becoming unavailable.

You also acknowledge and agree that to the extent possible under the law, and subject to section 4 below, we do not represent, warrant or guarantee that this Site is free from computer viruses or any other defect or error which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.

Contents of Service

The company determines the content, supply method and management of this service. We can change, add, or stop all or part of this service's content, supply method and management method without giving any notice to users or requiring any previous agreement from users. By agreeing to this terms, users agree to this condition. Alos, users agree to be bound by all the conditions detailed in this document and understand that any infringements of these conditions may result in legal proceedings against them.

About Our Services

Our services include:  

1. Visa Consultation services to assess our customer’s individual circumstances and advise on visa eligibility. The standard consultation duration is up to 1 hour, and it is done through phone, skype or email depending on the customer’s preference.

2. Online Visa Application services to facilitate the online visa processing of foreign nationals who wish to visit Australia for different purposes. We assist users to apply for their visa with the Australian Government and, once a decision is made on their application, we communicate the outcome to the users. Our Visa Application services include reviewing all of the information provided, translating information where necessary, filling out the visa application forms on your behalf, checking the entire application for accuracy, completeness, spelling and grammar, review the application before lodgement and ultimately lodging the application. Where necessary, we may contact you via email or phone to request additional information or documents (such as a copy of passport bio-data page and police checks) in order to process the request. Prior to making payment for the visa, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for our service charge.

Exemption from Responsibility of Service Outcome

The Australian Government’s authority issuing the visa documents will make the decision in relation to your application. As already pointed out, additional documentation may be required for the processing of the visas and delay in providing such documents may result in a visa refusal.

The Australian Government may refuse any visa application with or without giving a reason. Our company does not issue visas or travel documents and, as a result, we cannot guarantee that Australian Government will issue the visa. As a result, we recommend you allow plenty of time to lodge your visa application before your trip, as well as postponing purchasing tickets or their equivalents until the visa is obtained. Our company takes no responsibility for costs related to these under any circumstances.

The work of our company, and for which every effort will be made in every respect, is the processing of applications ordered by the customer. At no time will our company be liable for possible delays, justified or otherwise, by the government authorities in their acceptance of the application. Neither will it be responsible for possible extra costs which may arise from managing the visa application. Our company will carry out the necessary procedures to obtain your visa or other documentation, always completed under the instructions given by you on the questionnaires which are filled in by you and submitted with the application.

The company will process the application using the information provided by you and is not responsible for visa refusals, delays or any other issue arising from the provision of incorrect, false or incomplete information by you. After we send you your visa grant document, we strongly encourage you to double-check that all the information on the document is correct, and to let us know immediately if there is any incorrect information.

Also, you must ensure that your passport is valid for at least 6 months from the start of your trip.

We will send you your Visa grant document by email. We decline any responsibility in case you fail to receive any email correspondence from us, including but not limited to your Visa grant documents, as a result of spam filters, incorrect spelling of your email address, internet connection issues or any other reason.

Please note that the provision of bogus, false or misleading information or documents, including documents of identity, either voluntarily or by mistake, is a criminal offence and can result in a visa application being refused, and any visas granted on the basis of those documents or information being cancelled.

The responsibility to provide true and accurate information in a timely manner rest solely on the visa applicant. We decline any responsibility for visa processing delays or visa refusals resulting from the provision of incorrect, bogus, false or misleading information or documents or from the non-provision of required documents or information.

Disclaimer of Warranties and Limitation of Liability

The client agrees that the use of our services is entirely at the client’s own risk. We provide our services without warranties of any kind, either express or implied, including but not limited to any warranty for information, advice, services, uninterrupted access, or services provided through or in connection with our services, including but not limited to processing visa and the outcomes obtained through our services.

You acknowledge that you had the opportunity to exercise and have actually exercised your own skills and knowledge in determining whether the service offered and provided under this terms meets your specific requirements and you have not relied on any statements or representations made by us, our employees, our affiliates, related entities or content provides either on this Site or anywhere else.

This liability disclaimer applies to any damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, non-authorized access to, theft or destruction, lteration, use, whether for breach of contract, tortious behaviour, negligence or under any other cause of action.

You specifically acknowledge that we are not responsible for any illegal, defamatory, offensive or any other conduct from other users or any other third-party. You also acknowledge that the risk of damage or injuries from such conduct rests entirely with you.

Neither our company nor our directors, employees, contractors, agents, content providers, affiliates or related entities (“indemnified persons”) shall be liable for any direct, indirect, special, incidental or consequential damages or costs (including legal or medical costs) resulting from the use of the service or the inability to gain access to or use the service in part or in full.

To the extent that liability cannot be excluded by reason of default or negligence on the part of our company or any of the indemnified persons, the liability shall be limited to the cost of the service that our company has obtained from you.

You hereby specifically acknowledge that the provisions contained in this section shall apply to the service.

Do not organise or arrange any travel to Australia before receiving notification that you visa has been granted by Australian Government. We will not be responsible under any circumstances if your should a visa not be granted or should a visa not be granted within a certain time frame.

We have made every possible effort to ensure that this agreement complies with all the applicable laws. Changes in legislation, regulations and policies may occur from time to time. We will not be responsible for visa refusals, delays, cancellation, non-issuance or revocation of a visa by reason of legislation, regulations and /or policies.

No legal, immigration or other advice

The content of our Site, its pages and all our marketing and non-marketing material and information (including but not limited to Site pages, brochures, emails, marketing materials, landing pages, messages) is only intended to provide a summary and general overview on matters of interest. It's not intended to be comprehensive, nor to constitute legal or immigration advice. You should always obtain legal, immigration or other professional advice appropriate to your own circumstances before acting or relying on any of such content. Although we aim to ensure that the content on this Site and all the above mentioned material and information is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy. There may also be historical articles and other content on the Site which, though current at the time of writing, no longer reflect the present state of the law or industry practice. Your use of this Site, material or information or the receipt of any information via this Site, material or information, is not intended to create, nor does it create, a solicitor-client relationship or an immigration agent-client relationship between us.

Regulation of The MARA

Under Australian law, a person who wishes to operate as a migration agent in Australia must be registered with the Migration Agents Registration Authority (MARA). The MARA maintains a strict Code of Conduct that is intended to regulate the conduct of migration agents. We confirm that, notwithstanding the fact that our service is not intended to create nor does it create a migration agent-client relationship, any migration agent who may work within our company is registered with the MARA. A copy of the Code of Conduct can be found in Schedule 2 of the Migration Agents Regulations 1998. To view the Code of Conduct please click here. To view the Consumer Guide click here. The client acknowledges that they have had access to and the opportunity to read the Code of Conduct and the Consumer Guide in full before making any payment to us.

Suspension of Service

We may suspend the service temporarily without notice in the following circumstances:

  • Maintenance of service system, either regular or urgent
  • Fire or electricity failure.
  • Natural calamities such as earthquake, vulcanic eruption, flood, and tidal waves.
  • War, disturbance, riot, uproar, and labor dispute.
  • Other cases when temporal suspension of this service is regarded as necessary by us due to management or technical reasons.

Neither our company nor our directors, employees, contractors, agents, content providers, affiliates or related entities (“indemnified persons”) shall be liable for any direct, indirect, special, incidental or consequential damages or costs (including legal or medical costs) resulting from the suspension of the service, temporarily or permanently.


Users are prohibited to perform any of the following activities:

  • Violating copyright and other intellectual property on our Site, database, material or information, belonging to us, other members or third parties
  • Violating the privacy of other members, third parties or this Site.
  • Casting aspersion on other members, third parties, or this webs.
  • Sending virus or using hazardous computer programs.
  • Offense against public morals.
  • Criminal activities.
  • Any other illegal activity


Our agency service fee for the Visa Consultation service is AU $147 per hour. Our agency service fee for the Visa Application service is AU $59 (“the fee”), which includes our lodgement service fee, expert assistance and customer support. There are no additional costs or hidden extras. We offer a 100% money back guarantee for customers where an ETA or an eVisitor visa is not approved.

Refund Policy

Users who applied for their visa through our Site will be entitled to a full refund of our agency application service fee in case that the application is refused by the Government.

Once you have submitted your application with on our Site, it is assumed and agreed upon that we will begin the visa application submission process within the timeframe indicated during your application.

If you request a refund after your application has been submitted but before it has been decided by the Australian Government, you are entitled to be considered for a refund of our agency application service fees.

If you wish to request a refund, email us at indicating the following:

  • Reason for the request.
  • Your full names as appears in your passport
  • Your unique transaction ID.
  • The email that was used to register on this website.

For multiple requests, please indicate all transaction IDs. All refund requests will be evaluated within five (5) days.

There is no refund for the Visa Consultation service once you have used the service.

Customer Service

If you have questions regarding our service, please get in touch with us using our contact form

Applicable Law and Jurisdiction

The general conditions outlined in this document fall under the Australian law. In the event of any legal proceedings that may arise all parties will be subject to the laws of this jurisdiction.


We reserve the right to update these terms, as well as any other content on the Site from time to time and such changes shall become effective immediately. If you decide to continue to access this Site, it is your duty to check for any amendments to these terms. By accessing this Site each time you expressly agree to be bound by these terms.

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